Dispute Resolution

What we do

The Arbiter of Student Issues (ASI) is here to help you understand your rights, explore your options, and work toward a fair resolution. If you’re facing a conflict at VCC —whether it’s a decision, a process, or an interaction — you don’t have to face it alone.

We support both current and prospective students. Whether you’re making a complaint or responding to one, the ASI provides a calm, impartial space to help navigate the next steps.

How we help

The ASI provides:

• Help understanding VCC policies and complaints processes
• Informal and formal dispute resolution options
• Guidance on next steps if you’re stuck or unsure
• Support through meetings, referrals, or facilitated conversations
• A neutral space to explore what a fair outcome might look like

The Arbiter of Student Issues is here to support fair and respectful resolution of student issues. Sides will not be taken; the goal is to create space for open dialogue, help clarify your options, and guide everyone toward a solution that works for all involved.

Your privacy matters

The ASI follows a few guiding principles:

• Neutrality: We don’t represent any one side
• Fairness: We promote fairness in how decisions and processes unfold
• Equity: We look for outcomes that support student well-being and inclusion
• Objectivity: We consider all perspectives before recommending a path forward

Our services are confidential. Information about your case will not be shared unless:

• You give written permission for us to act
• We are required to do so by law

Read the ASI privacy and confidentiality statement

When to reach out

You can connect with the ASI at any point in your complaint or conflict process, whether you’re just starting or already involved.

We can help if you:

• Need clarity about your rights and options
• Want help resolving a dispute informally
• Feel stuck in a formal complaint process
• Need someone neutral to help facilitate a difficult conversation

How to access dispute resolution