Process Improvement and Operational Excellence

Course code OPMT 2120

Credit 3.0

Length 45.0 hours

Course outline View

This course provides an overview of Lean management, Total Quality Management (TQM), and Six Sigma methodologies. It explores the principles, tools, and techniques used to achieve operational excellence, reduce defects, enhance quality, and optimize processes within manufacturing and service organizations. Students will gain a deep understanding of how these approaches can be applied in various industries to drive continuous improvement and meet customer expectations.

Prerequisites

OPMT 1110, OPMT 1210.

Missing prerequisites?

Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.

What you will learn

  • History and evolution of quality management
    Introduction to Lean Management and Waste Reduction
    Process improvement strategies: breakthrough and incremental improvements
    Six Sigma and DMAIC methodology
    Lean philosophy and principles
    Lean tools and techniques: standardization, stability, JIT, 5S, Kanban, and Jidoka
    Statistical tools for Six Sigma projects
    Value Stream Mapping (VSM) and process charting
    Total Quality Management (TQM) Principles
    Data collection and analysis
    Classic and modern quality tools
    Process control and capability analysis
    Kaizen events
    Lean Six Sigma deployment and implementation

How to register

This course is offered as part of a VCC program only.

Course schedules

Select your program to see the available course schedules.

CRN# Duration Delivery Location
61957 May 5, 2026
to August 11, 2026
Lecture VCC Downtown Campus See full schedule

Online courses listed without scheduled meeting times can be completed on your own schedule.

Contact us

If you have any question, please email at advising@vcc.ca.

† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.

Indigenous Territory Acknowledgment

VCC is located on the traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples, and we acknowledge our privilege to be here.