The course begins with an overview of the Canadian and BC healthcare systems. Students are introduced to a variety of practical administrative skills including management of electronic and paper-based medical records, and appointment scheduling. Reception and telephone management and duties, patient communication, legislation, and best practices relating to privacy and confidentiality are given particular attention. The course introduces students to the theory and practice of electronic medical records (EMR).
Prerequisites
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Structure, delivery, and funding of health care in BC
Disparities in health care related to Indigenous populations
Confidentiality standards and legislation
Code of ethics - ethical reasoning and decision making
Work role, professionalism and inter-professionalism
Telephone and patient reception
Booking patient appointments and scheduling staff
Processing physician referrals
Medical records management
Managing office and medical supplies inventory
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 42812 |
March 9, 2026 to April 30, 2026 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.