In this course students will learn about the various aspects of service management such as service quality, service lifecycle, service improvement, and project management. Emergency recovery options and business continuity planning will also be discussed.
Prerequisites
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What you will learn
- Introduction to ITIL
Service design and service lifecycle
Service pipeline, deployment and maintenance
Continual service improvement
Service desk and catalogue
Service Level Agreements (SLAs)
Change management
Service quality and metrics
Customer service soft skills
Disaster recovery and business continuity planning
Security
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 21880 |
May 2, 2026 to July 11, 2026 |
Lecture/Practical | Online | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
Contact us
If you have any question, please email at advising@vcc.ca.
Additional information
Prior learning is assessed using a student portfolio (based on a rubric) that reflects their experiences as a service and/or project manager.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.