Students develop their oral and written skills and strategies for effective communication in the hospitality industry and subsequent courses in the program. An experiential and self-reflective approach is used to develop self-awareness, confidence and communication skills required in a diverse environment. The course covers practical business communication techniques for presenting information, writing business messages, and delivering oral presentations. Students will be introduced to establishing and writing frequently in their ePortfolio.
Prerequisites
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Intercultural awareness (culture and communication)/Identifying barriers when communicating
- Business etiquette when communicating
- Key principles of effective oral communication
- Building confidence
- Problem solving/conflict resolution
- Networking e.g. (Small talk, building rapport)
- Active listening
- Introduction to ePortfolio
- Considering audience & purpose
- Planning, drafting and revising a message
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 41970 |
January 5, 2026 to April 17, 2026 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 43105 |
January 5, 2026 to April 17, 2026 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
Contact us
If you have any question, please email at advising@vcc.ca.
Additional information
Complete a portfolio that demonstrates working knowledge of the course learning outcomes and interview with an instructor.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.