Students learn the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem-solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction.
Prerequisites
Missing prerequisites?
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What you will learn
- What is Customer Service?
- Challenges of Customer Service
- Problem Solving
- Strategy for formulating a plan for success
- Empowerment
- Communications in customer service
- Coping with challenging customers
- Motivation
- Leadership in customer service
- Customer retention and measurement of satisfaction
- Technology and customer service
- Excellence in customer service
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.