In this course students will gain a thorough understanding of the Information Technology Infrastructure Library (ITIL) framework and its application in IT service management. The course will cover key components of ITIL, including service strategy, service design, service transition, service operation, and continual service improvement. Students will also explore ITIL roles and responsibilities, tools and technologies, and best practices, using real-world case studies to illustrate successful ITIL implementations. Throughout the course, students will apply their knowledge to real-world business scenarios, culminating in a final assignment in which they develop and present a complete ITIL-based service management plan.
Prerequisites
CYBR 1201, CYBR 1204.
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Introduction to ITIL
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
- ITIL Roles and Responsibilities
- ITIL Tools and Technologies
- ITIL Best Practices and Case Studies
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 12152 |
January 5, 2026 to April 14, 2026 |
Lecture | Varies | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 22417 |
May 4, 2026 to August 24, 2026 |
Lab | Varies | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.