This course introduces students to elements of communication and guides them in the application of these skills in developing positive interpersonal and customer relations. Students review how behavioral responses impact co-workers and supervisors at the workplace. Students learn the importance of developing a positive and professional attitude towards customers.
This course is part of the Career Awareness program.
Prerequisites
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Handling criticism and conflict
- Active listening, initiating and maintaining conversation
- Choosing suitable conversations for work
- Passive, assertive, and aggressive behaviors
- Positive attitudes and emotions at work
- Building self confidence and self esteem
- Personal strengths and limitations
- Positive customer service skills
- Getting along with others
- Questioning techniques, paraphrasing
- Non verbal communications
- Barriers to communications
- Building friendships
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.