Learn how to effectively communicate using industry-specific language with tenants, vendors/service providers, and other stakeholders connected to the built environment.
A strong emphasis is placed on relationship building, conflict resolution, negotiation, speaking, and active listening skills.
In addition, key factors that need to be considered when communicating in the built environment will be discussed, such as ethics, cultural awareness, and privacy.
Prerequisites
English 10 or equivalent.
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Customers and relationship management
Negotiation and conflict resolution
Tracking contacts (recordkeeping)
Communication and response time
Ethics, equity, diversity, inclusion
Cultural safety
Privacy act (RTA, FOIPPA), confidentiality, and disclosure of information
Leadership, creativity, collaboration, and adaptability
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 12130 |
April 21, 2026 to May 1, 2026 |
Lecture/Practical | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 22474 |
May 4, 2026 to July 13, 2026 |
Lecture/Practical | Online | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.