In this course, students will learn the fundamentals of ITIL (Information Technology Infrastructure Library) and IT service management. The course covers IT service strategy development, service design evaluation, and operational transition management. Students will work with ITIL-compatible tools, develop comprehensive service management plans, and learn to enhance existing ITIL implementations using real-world case studies to gain understanding of how to integrate ITIL principles into their project management practices.
Prerequisites
ITPM 1100.
Missing prerequisites?
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What you will learn
- ITIL
Concept of Value
Service Offerings
Service Management
ITIL® Service Value System
Service Mgmt. Guiding Principles
ITIL® Practices
Incident & Problem Management
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.