Students learn human behaviour in organizations and skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and professional and ethical responsibilities.
Students study the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn practical techniques in business communication, such as writing memos, letters, emails, reports and conducting formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. Students become familiar with common documentation and communication mediums such as Microsoft Teams, Word, PowerPoint, Excel, Google Docs and Google Charts, and develop group presentation skills.
Prerequisites
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What you will learn
- Perceptions, personalities and emotions
- Personal values and behaviour
- Effective team building
- Organizational politics and conflict management
- Interpersonal communication strategies
- Workplace communications and culture
- Report writing using Microsoft Word and Google docs
- Data management and charting using Excel worksheets and Google Charts
- Professional email communications using Outlook
- Collaboration using Microsoft Teams
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
Additional information
Assessment methods include writing an exam and conducting an interview.
Students will receive an ‘S’ grade (satisfactorily completed) which is not included in grade GPA calculations.
International Students should contact the VCC International Education Advising to learn how PLAR can impact immigration status, prior to proceeding with the PLAR request.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.