This course will benefit anyone who deals with conflict in their personal, workplace or community settings. Students will learn what factors contribute to conflict, how to more effectively manage and reduce conflict, and how to effectively deal with challenging relationships. Students will also examine their own personal conflict style. As leaders, students will learn how unresolved conflict impacts culture and learn skills and concepts that not only reduce conflict but encourage an environment of collaboration and creativity.
Prerequisites
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What you will learn
- Defining Conflict and Identifying its Causes
What’s In it for All Parties to Resolve Conflict
Determining What and How Much We Contribute to Conflict
Common Conflict Resolution Styles and Appropriate Use for Each
Steps towards Positive Conflict Resolution
Appropriate and Respectful Communication During the Conflict Resolution Process
How to Address Resistance from the Other Person
Know When and Why to Elevate a Conflict Situation
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.