Learn how to resolve conflict caused by differences in goals, employee performance, and work habits. Explore causes of conflict, practical management skills, and conflict management concepts and styles, while applying the conflict resolution process to everyday work situations.
Prerequisites
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Causes of conflict
- Conflict management concepts and styles
- Assessing your current strengths and areas for improvement in resolving conflicts
- Using specific communication skills to clarify and understand issues, interests and concerns
- Applying the conflict resolution process to your everyday work situations
- Setting goals for building competency in the use of conflict resolution skills and methods
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.