In this course, students will learn about the fundamental concepts of the ITIL, formerly Information Technology Infrastructure Library. Students will gain an understanding of key IT service management concepts, including a basic framework, dimensions, and guiding principles of ITIL. This course will help prepare students for the ITIL® Foundation Certification.
Prerequisites
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- ITIL and its value
Introduction to IT, ITSM
Business and ITIL
Best Practices
ITIL roles
Service design
Business case and relationships
Suppliers
Knowledge management
Incident/problem management
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 22033 |
May 4, 2026 to June 15, 2026 |
Lecture/Practical | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 22034 |
May 4, 2026 to June 15, 2026 |
Lecture/Practical | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.