This course is part of the full time Retail and Hospitality Careers Program.
This course covers the essential communication skills needed in the workplace and interview skills. Students practice the basics of effective communication and conversational skills such as appropriate greetings and introductions, the use of eye contact, active listening skills, handling criticism and conflict, giving and taking direction. Topics also include identifying the difference between public and private information, and workplace confidentiality.
Students are introduced to effective customer relations and learn the importance of developing a positive and professional attitude towards customers.
Students are coached on successful interview techniques, pre interview preparation and employment research.
Prerequisites
Missing prerequisites?
Learn more about VCC's academic upgrading or English as a Second Language (ESL) courses, or discover which university transfer options are right for you.
What you will learn
- Effective Communication
- Interview Skills
- Assertiveness
- Customer Service
- Goal Setting
- Leadership Skills
How to register
This course is offered as part of a VCC program only.
Course schedules
Select your program to see the available course schedules.
Contact us
If you have any question, please email at advising@vcc.ca.
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.